AI virtual assistants are revolutionizing the service support industry, offering smarter and more efficient business results. Taking advantage of conversational AI, they can interact with end users in complex, multi-thematic, long and noisy conversations. This allows them to provide fast and accurate solutions, increasing customer satisfaction levels and encouraging them to continuously re-use AI virtual assistants for their service support needs. Aisera offers the most complete and technologically advanced self-service automation solution on the market, combining AI virtual assistant technology, conversational AI and conversational RPA in a SaaS cloud offering for customer service and IT customer service.
Data-driven and predictive conversational AI chatbots, also known as virtual assistants, virtual support agents, voice assistants, or digital assistants (digital workers), involve programming a set of rules to manage customer service queries and harnessing customer service data to improve their performance through machine learning. Companies can benefit from implementing chatbots and AI virtual assistants by reducing response and resolution times, improving customer engagement, and saving time and resources.
What are AI Virtual Assistants?
AI virtual assistants fill that gap; the purpose of their existence is not only to respond efficiently to user commands and requests, but also to revolutionize service support and improve the entire customer and employee experience. An AI virtual assistant, also called an AI assistant or digital assistant, is an application program that understands voice commands in natural language and completes the user's tasks. With advanced capabilities such as NLP and NLU technology, AI virtual assistants are undoubtedly revolutionizing the rules of the game in the service support industry.The Benefits of Implementing Chatbots & AI Virtual Assistants
Experts predict that AI assistants will continue to be humanists and will be able to offer more personalized experiences as AI technology advances.Companies can benefit from implementing chatbots and AI virtual assistants by reducing response and resolution times, improving customer engagement, and saving time and resources. Aisera's AISM solution provides a comprehensive conversational AI platform that enables companies to take advantage of these benefits.
Real-World Examples of Chatbots & AI Virtual Assistants
The real-world examples highlighted in this blog demonstrate the benefits that companies can achieve by implementing chatbots and AI virtual assistants. For instance, a leading global bank was able to reduce its customer service costs by up to 40% by using an AI virtual assistant. Another example is a leading retail company that was able to reduce its customer service response time by up to 70% by using an AI virtual assistant.Conclusion
AI virtual assistants are revolutionizing the service support industry by providing smarter and more efficient business results.They can interact with end users in complex conversations, providing fast and accurate solutions while increasing customer satisfaction levels. Aisera's AISM solution provides a comprehensive conversational AI platform that enables companies to take advantage of these benefits.
