Artificial Intelligence (AI) is a powerful tool that can be used to automate processes and create more value for businesses. By combining AI and Robotic Process Automation (RPA), organizations can achieve AI-powered process automation, which can help them streamline their operations and reduce costs. To get started, it is important to get an overview of all the repetitive processes that take place in the company. Once you have identified the processes that can be automated, you can then look into the criteria that need to be taken into account.
For instance, tasks that involve qualitative and quantitative criteria, as well as intuition, are not suitable for intelligent automation. However, AI can be used to extract information from semi-structured and unstructured data and process it into a structured form that RPA can understand. This makes AI a valuable tool for industries such as marketing, healthcare, financial services, education and professional services. Business process automation involves using technology to automate repetitive tasks such as data entry, document management and customer service. Hyperautomation takes AI to the next level by automating as many processes and applications as possible and using tools such as business process management to standardize the approach to automation across the organization.
Intelligent automation (IA) is the combination of AI and automation technologies such as cognitive automation, machine learning, business process automation (BPA) and robotic process automation (RPA). While BPA focuses on automating specific rule-based tasks, AI goes beyond automation to provide advanced capabilities like machine learning and machine vision. Chatbots are computer programs designed to imitate human conversation and can be used to manage customer service inquiries, place orders and provide information about products or services. Jim Walker, project leader of the shared services organization, states: “So far it's not rocket science.”.
